Ezi Rent Car Hire > Terms & Conditions

Booking Terms and Conditions

Please take time to read our Booking Terms and Conditions below.

Rental Period

Ezi-Rent’s rates are based on 24 hour periods, i.e. 10:00hrs pickup Thursday to 10:00hrs dropoff Friday is 1 day but 14:00hrs dropoff Friday would be 2 days.

Hirer

Hirers must be 21+ years of age and have a full, valid driving licence. International Driving Licences are accepted but not required. Hirers must have a credit card for the bond security (imprint only).

Insurance

Ezi-Rent’s rates include fully comprehensive third party and public liability insurance.

The following excess level applies to every hire with standard insurance (no additional waiver or buydown purchased):

Economy Categories (Groups EA/EAA/EB/EC/ED/EG) - NZ$2,000;
Premium Categories (Groups A/C/D/G) - NZ$2,500;
Group Categories with 8+ seats (Groups EP/P/M12) - NZ$3,500.

You can opt to waive or reduce your insurance excess on your hire by purchasing our additional Colission Damage Waiver (CDW) or Colission Damage Buydown (CDB) with your car hire. Our CDW and CDB options both include glass cover so you will be covered in the event of a stonechip or glass damage during your hire as well as accident damage to the vehicle. CDW and CDB daily rates start from just NZ$15 per day and reduce your liability for the vehicle during the hire down to either a zero excess with CDW or a substantially reduced excess with CDB.

Please enquire about adding CDW or CDB to your car hire when making your booking with us, or at our branches when picking up your rental car.

Please note all hirers must have a credit card or debit card for the bond security. If you are paying for your hire with a credit card, then only an imprint will be taken of your credit card details as security. If you are paying by eftpos, visa debit card or cash, the applicable excess amount for your hire will be held as an authorisation on your card as security, and released at the end of your hire. We do not accept cash for the bond security. If you have purchased our CDW (nil excess) insurance option and pay by visa debit card, and you do not have a credit card to supply for an imprint for security, then a NZ$100 security deposit will be held against your debit card for the duration of your hire for any incidentials. All holds on debit cards funds are automatically released upon return of the rental car if no damage or fees are owing on the hire.

Payment

All prices quoted include Goods and Services Tax and are in New Zealand dollars. A 10% deposit is required to secure a reservation. The balance is payable when collecting your vehicle. Please note a 2% credit card surcharge is applicable to all credit or debit card payments processed at pick up or drop off.
 
Chargeback details: 
  • T&E Delayed or Amended Charges
  • Delayed or Amended Charges - Acceptable Charges 5.2.M.4
  • A delayed or amended charge may include room, food, or beverage charges, taxes, mileage charges, fuel, insurance, rental fees, and parking tickets and other traffic violations, and must not include charges for loss, theft, or damage.
  • This provision does not apply to Transactions involving Issuers or Acquirers in the jurisdiction of Visa Europe. For those Transactions, see "Delayed or Amended Charges for Visa Europe - General Requirements" and "Delayed or Amended Charges for Visa Europe - Car Rental."
  • ID#: 050411-171009-0003628
T&E Delayed or Amended Charges Time Limit:
  • A delayed or amended charge for a T&E service must be processed to the Cardholder's account within 90 calendar days of the Transaction Date of the related T&E Transaction.
T&E services may include:
  • Room
  • Taxes
  • Fuel
  • Insurance
  • Rental fees
  • Parking tickets and other traffic violations
  • Goods and services purchased aboard a Cruise Line
  • Damage to rental vehicles as specified in "Delayed or Amended Charges for Visa Europe - General Requirements"
Delayed or Amended Charges for Visa Europe - General Requirements
 
The following provisions apply to Transactions occurring between the jurisdictions of Visa Europe and
Visa Inc.
 
A Merchant may process delayed or amended charges if the Cardholder has consented to be liable
for delayed or amended charges for a Hotel, Car Rental Company, or Cruise Line Transaction.

A delayed or amended charge must be processed to the Cardholder's account within 90 calendar
days of the Transaction Date of the related Transaction.
 
This may include room, food, or beverage charges, taxes, fuel, insurance, rental fees, damage to
rental vehicles, parking tickets and other traffic violations, and goods and services purchased aboard
a Cruise Line.
 
If the charge is for a parking ticket or traffic violation, the:
  • Incident must have occurred while the Cardholder was in possession of the vehicle
  • Merchant must support the charge with documentation from the appropriate civil authority, including the license number of the rental vehicle, date, time, and location of the violation, statute violated, and amount of the penalty in local currency
The Merchant may deposit the Transaction Receipt without a Cardholder signature if the Merchant has the Cardholder signature on file and:
  • Includes the words "Signature on File" on the signature line
  • Sends a copy to the Cardholder at the address shown on the rental contract or folio

Confirmation of Reservation

A reservation is not confirmed until you have received written confirmation from us. Please check the booking status on your reservation emails from us. If your email states 'on request', you will need to wait to hear from us before your rental car booking is confirmed.

Vehicle Type

Vehicle makes and models are not guaranteed. Images and descriptions are a guide only.

Amending a reservation prior to collection

You may amend your reservation at any time, subject to availability. No amendment fees apply, although rates may be recalculated depending on the changes you are making.

Cancellation

All cancellations must be received by our Reservations Team via email at info@ezirent.co.nz or via our contact form here.

If you cancel your reservation with at least 48 hours notice prior to your scheduled pick up time, no cancellation fees will apply.

If you cancel inside 48 hours notice of your scheduled pick up time, a cancellation fee of 3 days hire cost will be charged (at the daily rate you have booked at). During our Winter season when 1-2 day hires are available, the cancellation fee on these hires within 48 hours will be 100%  of the 1-2 day hire base hire cost total.

Rental agreement

You are required to sign a rental agreement when collecting your vehicle.

Click here for a copy of the rental agreement.

Other services booked

Other services booked via this website are subject to different terms and conditions, as set out by the operator and are always subject to availability, for example: Interislander Ferry Tickets.

 

Depot opening hours

Auckland Airport Branch:
  • Summer 2012/13 01 Dec – 30 Apr from 0700 hrs to 2000 hrs
  • Winter 2013 01 May – 31 Aug from 0700 hrs to 1800 hrs
  • Spring 2013 01 Sep – 30 Nov from 0700 hrs to 1900 hrs

All other branches:

8am - 6 pm daily (unless otherwise arranged and pre-booked)

All branches are closed Christmas and New Years Days.
 

Minimum hire period

Minimum hire period is 3 days in one island or 7 days total in both islands during our Summer Seasons (1 November to 30 April), and 1 day in one island, or 7 days total in both islands during our Winter Season (1 May to 31 October).

Airport & Remote Fees

An 'On Airport' premium location fee of NZ$20 applies for hires commencing in Dunedin. A 'Remote Fee' of NZ$65 applies for hires picking up or dropping off in Greymouth. If you are picking up and dropping off in Greymouth, only one remote fee of $65 will be payable.

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Toll Free New Zealand: 0800 439 473
Toll Free Australia: 1800 129 102





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